Check in for each location is 4pm. Check out for each location is 11am.

Yes, you may ask for an early check in or late check out time and we will try to accommodate you, depending upon our cleaner’s schedule. We do charge 75$/hour for any additional requests beyond 2 hours from your check-in/check-out times. This charge will be billed separately, depending upon when you ask for the early check-in/late checkout.

Each Haus has a separate cleaning fee. Please note the additional fee when booking.

The Catskills Mountainview Haus cleaning fee is $250 and the New Paltz Pool Haus is $200. At both properties, we take pride in each Haus being super clean for our guests and proper protocols for cleaning against viruses are in place. The cleaning fee covers the preparation for the next guest, washing of all bedding and towels.

Each Haus is vacuumed, mopped or steamed, and surfaces wiped or dusted prior to guest check-ins.  All cleaning supplies are a combination of green cleaning and traditional cleaning supplies. We ask our cleaners to focus on using bleach and anti-bacterial wipes and spray in bathrooms and the kitchen areas, as well as to wipe down doorknobs, lightswitches and remote controls, where germs may spread easily.

If guests see anything amiss or not appropriately cleaned upon arrival, we ask them to contact us immediately so it can be rectified for an enjoyable stay. 

Guests can cancel  31 days or more, in advance without penalty. Guests may cancel 15-30 days in advance with a 50% refund. Guests may cancel  8-14 days in advance with a 25% refund. Within 0-7 days of arrival, guests will only receive a refund for the cleaning fee.

We recommend travelers look into travel insurance if they foresee the potential need to cancel. 

Please inquire about this possibility upon booking. It shouldn’t be a problem in our New Paltz Haus, but depending upon the season, it may not be best for our Catskills Haus due to bears.

Our pool in our New Paltz Haus is all set up for guest enjoyment with a heater that is on a timer for 8 hours of heating per day, shutting off when the temperature reaches 82 degrees Fahrenheit. We have tested it out and find that the summer sun heats it nicely and keeps it as warm as 82 or warmer throughout the majority of the day, so guests can enjoy the water.

Since the heating system is on a timer, you can relax knowing that the the pool is comfortable for swimming any time of day in the summer.

Each Haus has basic toiletries for guest use. Each bathroom comes equipped with toilet paper, tissues, hand soap, and shampoo and conditioner, and each guest receives their own individualized bar of soap as well. 

Guests at each Haus do have access to our washer/dryer if they are staying for a minimum of 5 nights or more. Please inquire if you think you may need access if you are staying for less than 5 nights. 

Each Haus has toys available for young children.

In our Catskills Haus, you will find baby-specific items such as a booster/Bumbo seat, changing pad, boppy pillow, and crib. Toys include a  wooden play cube, mini grill set, Megablocks, and a child-friendly table and stools.

We also have family-friendly games for older kids such as Monopoly, Connect 4/Checkers, and Guess Who.

In our New Paltz Pool Haus, you will find child-friendly toys such as a play kitchen with food and cooking tools, numerous books, Duplo Legos, large trucks for playing outside, a sand box, and an outside playground with slide, swings and clubhouse.

The New Paltz Pool Haus also has a pack n play for babies.

Each Haus has a complete set of utensils, tools, cookware, pots and pans, and bakeware, as well as a nice array of spices, salt and pepper, and condiments.

Often times, guests may leave kitchen cooking or baking items for the next guest, so you may also find baking soda, baking powder, flour, sugar, honey.

We ask our cleaner to clean out the fridge after every stay, so you will not find ketchup, mustard etc. there.

We ask that if you do use something up as basic as salt or cooking oil,  to please replace it before leaving.

If there is a particular item you are looking for, such as a crock pot or fondue set (which we have), please inquire upon booking so we can be sure it is available at your Haus.

Parking is free and included at both of our Häuser. At the Catskills Mountainview Haus, parking can easily accommodate up to 5 cars. At the New Paltz Pool Haus, our driveway can accommodate 3 cars, and we have an additional gravel spot on the side of the house should you need to use it for a 4th car. 

At neither Haus will you need to bring towels nor linens. Beds are equipped with sheet sets and duvets with duvet covers, extra blankets are in the closets, and all beds have 3 or 4 pillows with pillowcases. Each guest receives their own towel set of wash cloth, hand towel and bath towel. If guests stay longer than 5 nights, each guest will receive an additional bath towel. If guests are staying at our New Paltz Pool Haus, they will also receive a pool towel.

While we do not advertise concierge services at this time, please ask if there is something you would like help with! We have helped guests in the past with finding personal chefs for their stay, setting up romantic trays of food or flowers, made restaurant reservations and have created gift baskets with local items for guests as welcome gifts, for example. With enough notice, we are happy to assist you for a nominal fee.

Guests receive our personal cell phone numbers upon booking and can utilize them to text or call with concerns or questions. We do ask that guests refrain from contacting us after 9pm and before 7am, except for true emergencies.

You may have an event such as a family birthday or celebration so long as it includes ONLY the people in your booking party. We do not allow other people to access our Haus or property that are not on the booking party reservation. Please note that if you have a celebration using glitter, confetti, balloons or the like, we do anticipate that you will clean up after yourselves.

Unfortunately, no, you cannot have a friend who lives locally come visit you at the Haus or property. Only those that are in the booking reservation may come onto the property or spend time at the Haus. 

We do not allow pets at the New Paltz Pool Haus. We do allow small dogs up to 35 pounds at the Catskills Mountainview Haus, with an additional fee of $250 per stay. It is your responsibility to let us know upon receiving your booking confirmation if you are bringing your pet, and we will bill you at that time. If we find that you brought a pet without our knowledge, we reserve the right to cancel your stay without a refund. 

Unfortunately, no, we do not have cable TV at either location. Each Haus is equipped with two or more smart TVs which allow guests the ability to access their individual Netflix, Hulu, Amazon Prime, or other app accounts. Please inquire if there is a specific app you are looking for before booking.

Our Catskills Mountainview Haus is located on the top of a gravel private road, and it is steep. We recommend guests have AWD or 4WD in winter and have the capability and confidence to drive in snow in mountain winter conditions. That being said, we have a contract with a plowing company for the entire private road, as well as our gravel driveway, and they come out when there is 4 inches of snow on the ground or more. Please note that if there is a large snowstorm, our plowing company may wait till the snow stops before arriving to plow. If there is less than 4 inches of snow on the ground, the road and driveway will not be plowed. We do have snow shovels next to our door for guest usage on our steps leading to the house and any snow shoveling you may wish to do to access your car. We also have installed a heating pad in front of our house door, essentially a 3’x4’ mat that melts the snow and allows easier access to our door. 

Our New Paltz Pool Haus has a short driveway and deck with two steps that allow entrance to our porch/kitchen door. These main areas will be cleared in winter if there is more than 5 inches of snow on the ground. Again, it may be possible that someone will only come to clean at the end of the snow storm, if more than 5 inches are expected. Guests will also have access to snow shovels for their use on the deck, steps and to access their cars. In winter, the main entrance and walkway to the house is not maintained, as guests will access the house via the side entrance/deck and porch door.